Shipping Policy

Thank you for shopping with Lumawoof. We aim to keep our delivery process clear and straightforward for customers in the United Kingdom.

Order processing: 1–3 business days

Orders are usually processed within 4–8 business days before dispatch. Business days exclude weekends and public holidays. We will contact you if an unexpected issue affects your order.

Estimated shipping time: 3–8 business days

Once dispatched, the estimated shipping time is 3–8 business days, depending on the delivery destination and carrier. The total estimated time combines processing and shipping, approximately 3–8 business days. These are estimates rather than guaranteed delivery dates.

Delivery charges

Shipping options and any applicable delivery charges are displayed at checkout before you pay.

Order tracking

If tracking is available for your order, we will share the details after dispatch. Please allow time for tracking information to update.

Delays and delivery issues

If your order is delayed, lost or arrives damaged, contact lumawoof@gmail.com with your order number. Your statutory UK consumer rights remain unaffected. Unless a different period is agreed, goods must generally be delivered within 30 days.

Returns and refunds

Please read our Returns & Refunds Policy for cancellation rights and return instructions.

Contact us

For shipping questions, email lumawoof@gmail.com.