Widerrufsrecht
Refund Policy
At LumaWoof, we want you to be happy with your purchase. If you are not fully satisfied, you may request a return within 30 days after receiving your order.
Returns
To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with tags, and in its original packaging.
You will also need the receipt or proof of purchase.
To start a return, please contact us at:
Please do not send your item back before contacting us. Items returned without first requesting a return will not be accepted.
Once your return request is approved, we will provide instructions on how and where to send your package.
Return Address
Returns must be sent to the address provided by our customer support team after your return request has been approved.
Damages and Issues
Please inspect your order as soon as you receive it.
If your item is defective, damaged, or if you receive the wrong item, please contact us immediately at:
We will review the issue and do our best to make it right.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods
- Custom or personalized products
- Personal care items
- Hazardous materials
- Flammable liquids or gases
- Gift cards
We also cannot accept returns for items that have been used, damaged after delivery, or returned without original packaging.
Please contact us if you have questions about whether your item can be returned.
Sale Items
Unfortunately, sale items and gift cards are non-refundable unless they are defective, damaged, or incorrect.
Exchanges
The fastest way to get the item you want is to return the item you have.
Once the return is accepted, you can place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country in the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.
To be eligible, your item must be in the same condition that you received it, unused, unworn, with tags, and in its original packaging.
You will also need the receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact Us
For any return or refund questions, please contact us at: